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Need help with the MATHia® or Cognitive Tutor® Software? If you're new to the software, use the Getting Started guide to get up and running.
If you've recently encountered a new problem, start by reviewing the solutions to the most common problems, listed below.
If it takes a long time for you to log in to the Carnegie Learning software, visit this page to review common causes and see solutions that will help you resolve the problem. Read More
Carnegie Learning’s MATHia and Cognitive Tutor software require the Java plug-in to run the software. This may cause the internet browser you use (Internet Explorer, Mozilla Firefox, Safari) to conduct additional security checks to make sure the software is secure. Read More
Students are able to log into the Carnegie Learning Software, but after a period of working, an error message is received or the software closes down. Read More
Do you experience a globe or loading bar that does not fill up to move to the "Loading Problems" state? Review the 4 most common causes and ways to resolve these problems. Read More
Students are able to successfully login, but after completing a problem and choosing the Done button, it takes a long period of time to load the next problem or section. Read More
Cognitive Tutor and MATHia open in a separate window after the login and password information are entered. Read More
Do you get a message that says your School ID is invalid when you try to log in? This is usually caused by a corrupted browser cache. See how to fix it. Read More
The following page allows students to download an MSI file that will optimize Internet Explorer settings for Carnegie Learning students. Read More
If you are a school IT administrator, using a Java deployment rule set to minimize prompts and improve your experience with Java and Carnegie Learning software. Please review this article for additional information. Read More